Refund policy

Return, Refund & Exchange Policy

At Anti Label, we believe in offering premium-quality clothing at competitive prices. To continue delivering great products at the best possible value, we have established a transparent return, refund, and exchange policy.

We encourage all customers to review the following guidelines before placing an order.

1. Return Eligibility

  • Returns can be requested within 7 days from the date of delivery for eligible products purchased at regular prices.

  • Products must be unused, unwashed, and in their original condition, with all tags and packaging intact.

  • All returned products are subject to quality inspection before the refund is approved.

  • Return requests submitted after the 7-day period are not eligible under our standard return policy.

2. Non-Returnable Products

The following products are not eligible for standard returns:

  • Sale & Discounted Products: All products purchased during a sale or at a discounted price, including purchases made using promotional offers or discount codes.

  • Accessories: Hankies, socks, and other accessories are non-returnable for hygiene reasons.

  • Promotional Items: Free gifts, promotional giveaways, and gift cards.

  • Used or Altered Products: Products that have been worn, washed, altered, damaged after delivery, or returned without their original tags.

Important: Sale and discounted clothing products remain eligible for exchanges under our exchange policy.

Consumer Protection Exception: These restrictions do not affect your rights if you receive a defective, damaged, incorrect, or otherwise non-conforming product. Such cases will be reviewed and resolved in accordance with applicable consumer protection laws.

3. How to Request a Return or Exchange

Customers can submit return and exchange requests through either of the following channels:

Please provide your order details and reason for the request.

Once approved, our team will arrange or guide you through the reverse pickup process.

4. Return Charges

To maintain competitive product prices while managing increasing shipping and logistics expenses, the following charges apply to standard returns.

₹200 Reverse Logistics Fee

A flat ₹200 reverse logistics fee will be deducted from the eligible refund amount per approved return request, regardless of the number of items included in that request.

This fee helps cover reverse pickup, shipping, handling, and processing expenses.

₹49 Convenience Fee

The ₹49 convenience fee charged at checkout is non-refundable for standard returns. This covers order processing and related services.

By keeping these charges transparent, we can continue offering competitive prices without passing additional operational costs on to all customers.

Exception: For verified defective, damaged, incorrect, or otherwise non-conforming products, applicable deductions will be waived or refunded as required by law.

5. Refund Amount & Processing

For eligible standard returns, the refund amount is calculated as follows:

Refund Amount = Total Amount Paid − Convenience Fee − ₹200 Reverse Logistics Fee

  • The total amount paid refers to the amount actually paid by the customer after applicable discounts.

  • Refunds are calculated only for eligible returned items. For partial returns, the refundable value of those items will be considered instead of the full order value.

  • Once the returned product reaches our facility, it will undergo a quality inspection.

  • Approved refunds will be initiated within 2–10 business days after receipt and successful inspection.

  • After initiation, refunds may take an additional 7–10 business days to reflect, depending on the bank or payment provider.

Prepaid Orders: Refunds will be processed to the original payment method, or as otherwise agreed with the customer.

Cash on Delivery (COD) Orders: Customers will be requested to provide their bank account details securely through the return portal. Approved refunds will be transferred to the provided bank account.

6. Exchanges & Replacements

We understand that finding the right fit matters. Therefore, Anti Label offers exchanges on eligible clothing products, including items purchased during sales.

  • Exchange requests must be initiated within 7 days of delivery.

  • No exchange charges apply. Reverse pickup and exchange shipping are provided at no additional charge.

  • Products must be unused, unwashed, and in their original condition with tags intact.

  • Exchanges are subject to product eligibility, quality verification, and stock availability.

  • Sale and discounted products are eligible for exchanges but not standard refunds.

  • If a requested exchange is unavailable, our support team will assist with available alternatives. Any refund entitlement for defective, incorrect, or otherwise non-conforming products remains unaffected.

Accessories, including hankies and socks, are not eligible for standard exchanges for hygiene reasons.

7. Defective, Damaged or Incorrect Products

If you receive a defective, damaged, incorrect, or otherwise non-conforming product, please contact our customer support team or raise a request through the return portal.

We may request photographs and relevant order information to understand and verify the issue.

Once verified, Anti Label will offer an appropriate resolution, including a replacement, return, or refund, in accordance with applicable consumer protection laws.

Applicable reverse logistics and convenience fee deductions will be waived or refunded where required by law.

8. Order Cancellations

If you wish to cancel an order, please contact our support team as soon as possible.

Cancellation requests will be reviewed based on the order's processing and dispatch status. Orders that have already been dispatched may not be eligible for cancellation and will be handled under the applicable return policy.

Any refund for an accepted cancellation will be processed in accordance with applicable consumer protection laws.

9. Grievance Redressal

We are committed to addressing customer concerns fairly and promptly.

Grievance Officer: Parth Chotai
Email: info.antilabel@gmail.com

Customer grievances will be acknowledged within 48 hours of receipt and addressed within one month, in accordance with applicable consumer protection requirements.

10. Customer Support

For assistance regarding returns, refunds, exchanges, or order-related concerns, please contact us through:

Email: info.antilabel@gmail.com

Return & Exchange Portal: https://antilabel.in/apps/return_prime

We appreciate your understanding and support in helping Anti Label continue delivering quality clothing at competitive prices.