Terms & Conditions

Effective Date: October 8, 2026

Introduction

Welcome to Anti Label, a brand owned and operated by Chotai Lifestyles Pvt. Ltd. ("Company," "Anti Label," "we," "our," or "us").

By accessing, browsing, or purchasing products through our website, www.antilabel.in, or any associated mobile application or digital platform operated by us, you agree to be bound by these Terms & Conditions.

These Terms constitute a legally binding agreement between you ("Customer," "User," or "you") and Chotai Lifestyles Pvt. Ltd.

If you do not agree to these Terms, please discontinue use of our services.

1. General Terms & Conditions

1.1 These Terms govern your access to and use of our website, products, services, and all purchases made through Anti Label.

1.2 By placing an order, you confirm that you have read, understood, and accepted these Terms, along with our applicable policies, including our Privacy Policy, Shipping Policy, and Return, Refund & Exchange Policy.

1.3 Anti Label reserves the right to update, modify, or discontinue any part of its website, services, policies, or product offerings at its discretion, subject to applicable laws.

1.4 Continued use of our website after updated Terms have been published constitutes acceptance of the revised Terms to the extent permitted by applicable law. Changes will not retrospectively alter the contractual terms of orders already accepted, except where legally required or agreed.

2. Eligibility to Use

2.1 Our website and services are intended for individuals legally capable of entering into binding contracts under the Indian Contract Act, 1872, and other applicable laws.

2.2 By using our services or placing an order, you represent that you satisfy the applicable legal requirements.

2.3 Anti Label reserves the right to restrict, suspend, or terminate access to its website or services where there is reasonable suspicion of fraud, misuse, unlawful activity, or violation of these Terms.

3. Products, Pricing & Availability

3.1 Anti Label makes reasonable efforts to ensure that product descriptions, images, specifications, sizing details, and prices are accurate.

3.2 Actual product colours and appearance may vary slightly due to lighting, photography, screen settings, and normal manufacturing tolerances. Such variations do not affect any applicable statutory rights where a product is materially different from its description.

3.3 Product availability is subject to inventory, and Anti Label reserves the right to discontinue products, update specifications, or revise prices without prior notice.

3.4 Prices and promotional offers may change from time to time. Any revision will not affect an order already accepted at a confirmed price, except where permitted by applicable law.

3.5 Anti Label reserves the right to cancel or refuse orders affected by suspected fraud, misuse of promotions, payment failure, inventory unavailability, or genuine pricing or technical errors, subject to applicable laws and refund obligations.

3.6 Promotional offers, discounts, and coupon codes cannot be combined unless expressly permitted under the applicable offer terms.

4. Payments & Order Confirmation

4.1 Anti Label accepts payments through supported methods, including credit cards, debit cards, UPI, digital wallets, and Cash on Delivery (COD), subject to availability.

4.2 COD availability may be restricted based on delivery location, order value, previous delivery history, or other operational considerations.

4.3 All displayed product prices are inclusive of applicable taxes unless otherwise stated.

4.4 Additional applicable charges, including convenience fees, COD fees, or other service-related charges, will be disclosed during checkout before payment or order confirmation.

4.5 An order acknowledgement does not guarantee fulfilment. Orders remain subject to payment verification, inventory availability, and fraud-prevention checks.

4.6 Anti Label may contact customers to verify order information or obtain clarification before processing or dispatching an order.

4.7 In cases of suspected fraudulent, unauthorised, or abusive transactions, Anti Label reserves the right to place orders on hold, conduct verification, or cancel orders in accordance with applicable laws.

5. Shipping & Delivery

5.1 Shipping Charges: Anti Label offers free standard shipping on orders, regardless of order value. Any additional service-related charges, where applicable, will be disclosed at checkout.

5.2 Order Processing: We aim to process and dispatch orders within 24 hours of confirmation. Orders placed after 3 PM will generally be processed on the following business day.

5.3 Delivery Timeline: Estimated delivery time is 2–7 business days, depending on the delivery location. Remote areas, serviceability restrictions, and unforeseen circumstances may result in longer delivery times.

5.4 Tracking Information: Once an order is dispatched, tracking information may be shared via email, SMS, WhatsApp, or other available communication channels.

5.5 Delivery Delays: Delivery timelines are estimates and may be affected by courier operations, weather conditions, regional restrictions, or circumstances beyond our reasonable control. Any applicable statutory obligations and customer remedies remain unaffected.

5.6 Undelivered Orders: If delivery is unsuccessful due to an incorrect address, incomplete contact information, or customer unavailability, our team or delivery partner may contact the customer to arrange another delivery attempt.

5.7 Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

6. Returns, Refunds & Exchanges

6.1 Return Eligibility

Eligible products purchased at regular prices may be returned within 7 days from the date of delivery.

Products must be unused, unwashed, and in their original condition, with all original tags and packaging intact.

All returns are subject to quality inspection and verification.

6.2 Non-Returnable Products

The following products are not eligible for standard returns:

• Sale & Discounted Products: All products purchased during sales or at discounted prices, including purchases using promotional offers or discount codes.

• Accessories: Hankies, socks, and other accessories.

• Promotional Items: Free gifts, promotional giveaways, and gift cards.

• Used or Altered Products: Products worn, washed, altered, damaged after delivery, or returned without their original tags.

Sale and discounted clothing products remain eligible for exchanges under our exchange policy.

These restrictions do not affect statutory consumer rights regarding defective, damaged, incorrect, or otherwise non-conforming products.

6.3 Exchanges & Replacements

• Eligible clothing products, including sale and discounted items, may be exchanged within 7 days of delivery.

• No exchange charges apply. Reverse pickup and exchange delivery are provided at no additional charge.

• Products must meet the applicable condition and quality requirements.

• Exchanges are subject to stock availability, product eligibility, and verification.

• Accessories, including hankies and socks, are not eligible for standard exchanges.

• If a requested exchange is unavailable, our support team may assist with available alternatives, without affecting any statutory refund entitlement.

6.4 Return & Exchange Process

Customers may initiate return or exchange requests through:

Return & Exchange Portal: https://antilabel.in/apps/return_prime

Email: info.antilabel@gmail.com

Customers must provide the relevant order details and reason for the request.

Anti Label reserves the right to verify the request, request relevant supporting information, and inspect returned products before approving standard refunds or exchanges, subject to applicable law.

6.5 Reverse Logistics Fee

A flat ₹200 reverse logistics fee will be deducted from the eligible refund amount for each approved standard return request, irrespective of the number of products returned under that request.

This charge contributes towards reverse pickup, shipping, handling, and processing costs.

6.6 Convenience Fee

The ₹49 convenience fee charged at checkout is non-refundable for standard returns, as it covers order processing and related services.

We maintain these charges to manage operating costs while continuing to offer competitively priced products.

For verified defective, damaged, incorrect, or otherwise non-conforming products, applicable charges will be waived or refunded as required by law.

6.7 Refund Calculation

For eligible full-order standard returns:

Refund Amount = Total Amount Paid − ₹49 Convenience Fee − ₹200 Reverse Logistics Fee

For partial returns, refunds will be calculated based on the amount attributable to eligible returned products, after applicable deductions. Any convenience fee already deducted will not be deducted a second time.

6.8 Refund Processing

• Returned products will undergo quality inspection upon receipt.

• Approved refunds will be initiated within 2–10 business days of receipt and successful inspection, subject to applicable law.

• Once initiated, refunds may take an additional 7–10 business days to reflect, depending on the bank or payment provider.

• Prepaid refunds will generally be issued to the original payment method, unless otherwise agreed with the customer.

• For COD orders, customers will be requested to provide valid bank details securely through the return portal to facilitate eligible refunds.

6.9 Defective, Damaged or Incorrect Products

Customers who receive defective, damaged, incorrect, or otherwise non-conforming products should contact Anti Label through the return portal or customer support email.

Anti Label may request photographs, order information, or other relevant supporting details to investigate and verify the concern.

Verified cases will be resolved through an appropriate refund, replacement, return, or other legally required remedy.

Nothing in these Terms restricts statutory rights or remedies available under applicable consumer protection laws.

6.10 Anti Label's separately published Return, Refund & Exchange Policy forms part of these Terms and provides additional operational details.

7. User Conduct & Content

7.1 Users agree to access and use the website responsibly and in accordance with applicable laws.

7.2 Users must not engage in fraudulent transactions, impersonation, spam, phishing, malicious software distribution, unauthorised access, or activities intended to disrupt the website or its services.

7.3 Anti Label reserves the right to investigate suspected misuse and take appropriate action, including restricting website access, cancelling fraudulent orders, or pursuing available legal remedies.

7.4 Any reviews, feedback, suggestions, ideas, or other non-confidential materials voluntarily submitted to Anti Label may be used, reproduced, displayed, adapted, or shared by the Company for legitimate business purposes, including marketing and service improvement, to the extent permitted by applicable law.

7.5 Users remain responsible for ensuring that content they submit does not infringe third-party rights or violate applicable laws.

8. Privacy & Data Protection

8.1 Anti Label collects and processes customer information for purposes including order fulfilment, payment processing, delivery coordination, customer support, fraud prevention, and other purposes described in its Privacy Policy.

8.2 Personal information will be handled in accordance with our published Privacy Policy and applicable data protection laws.

8.3 Customers should review our Privacy Policy to understand how their information is collected, used, stored, and shared, along with their applicable rights.

9. Intellectual Property Rights

9.1 All website content, including product photographs, designs, graphics, logos, brand names, text, videos, layouts, and software, is owned by or licensed to Anti Label and is protected under applicable intellectual property laws.

9.2 No content may be copied, reproduced, modified, distributed, commercially exploited, or used without prior written authorisation, except where permitted by law.

9.3 Access to the website does not grant users any ownership, licence, or other intellectual property rights except the limited right to access the services for lawful personal use.

9.4 Anti Label reserves the right to pursue appropriate legal remedies in cases of intellectual property infringement.

10. Limitation of Liability

10.1 To the fullest extent permitted by applicable law, Anti Label, operated by Chotai Lifestyles Pvt. Ltd., including its directors, employees, representatives, and service providers, shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of its website, products, or services.

10.2 Anti Label shall not be responsible for losses arising from circumstances beyond its reasonable control, including interruptions in third-party payment gateways, courier services, telecommunications networks, or other external service providers, except where liability cannot legally be excluded.

10.3 To the maximum extent permitted by applicable law, Anti Label's total aggregate liability arising from a particular order or transaction shall not exceed the amount actually paid by the customer for the relevant products or services giving rise to the claim.

10.4 Anti Label reserves the right to investigate disputed claims, request supporting documentation, and verify relevant information before approving a refund, replacement, or other remedy, subject to applicable laws.

10.5 Nothing in this section shall exclude or restrict liability that cannot lawfully be excluded or restricted under Indian law, including mandatory consumer protection rights.

11. Force Majeure

11.1 Anti Label shall not be liable for delays or failures in performing contractual obligations caused by events beyond its reasonable control, to the extent permitted by applicable law.

11.2 Such events may include natural disasters, extreme weather, strikes, transportation disruptions, public emergencies, governmental restrictions, civil disturbances, technical outages, and interruptions affecting third-party logistics or service providers.

11.3 In such circumstances, Anti Label will make reasonable efforts to minimise disruption and communicate material delays where practicable.

11.4 Nothing in this section removes applicable statutory obligations regarding non-delivery, refunds, or consumer remedies.

12. Suspension & Termination

12.1 Anti Label reserves the right to suspend, restrict, or terminate access to its website or services where a user violates these Terms, engages in fraudulent or unlawful conduct, or misuses the platform.

12.2 Anti Label may cancel or refuse transactions associated with suspected fraud, repeated abuse of promotional offers, payment irregularities, or other legitimate security concerns, subject to applicable laws.

12.3 Suspension or termination does not affect rights, liabilities, or obligations arising from transactions completed before such action.

13. Changes to Terms & Conditions

13.1 Anti Label reserves the right to amend, update, or replace these Terms from time to time, subject to applicable legal requirements.

13.2 Updated Terms will be published on the website with the applicable effective date.

13.3 Continued use of the website following publication of revised Terms constitutes acceptance to the extent permitted by law.

13.4 Changes will not retrospectively alter terms governing previously accepted orders unless legally required or otherwise agreed.

14. Governing Law & Jurisdiction

14.1 These Terms and Conditions, and all contractual relationships and transactions involving Anti Label, operated by Chotai Lifestyles Pvt. Ltd., shall be governed by and interpreted in accordance with the laws of India.

14.2 To the fullest extent permitted by applicable law, the competent courts situated in Ahmedabad, Gujarat, India, shall have exclusive jurisdiction over contractual disputes, claims, and proceedings arising out of or relating to these Terms, the website, or transactions conducted with Anti Label.

14.3 Customers agree that, where legally permissible, contractual legal proceedings shall be instituted exclusively before the competent courts in Ahmedabad, Gujarat, India.

14.4 Nothing in this section shall override the mandatory jurisdiction of consumer commissions or restrict statutory rights and remedies available to consumers under applicable Indian laws.

15. Grievance Redressal & Contact Information

Anti Label is committed to addressing customer concerns fairly and promptly.

Brand: Anti Label

Operated By: Chotai Lifestyles Pvt. Ltd.

Grievance Officer: Parth Chotai

Location: Ahmedabad, Gujarat, India

Phone: +91 9227115586

Email: info.antilabel@gmail.com

Consumer grievances will be acknowledged within 48 hours of receipt and addressed within one month, in accordance with applicable consumer protection requirements.

For returns and exchanges, customers may also use:

https://antilabel.in/apps/return_prime

16. Cookies Policy

16.1 Anti Label uses cookies and similar technologies to improve website functionality, enhance user experience, understand website traffic, and support service-related features.

16.2 Cookies are small files stored on a user's device that may help remember preferences, support shopping-cart functionality, and provide website analytics.

16.3 Users can manage certain cookie preferences through their browser settings and any available website privacy controls. Disabling cookies may affect website functionality.

16.4 The use of cookies and related technologies is governed by our Privacy Policy and applicable data protection laws.

17. Activity Logging

17.1 Anti Label may collect information relating to website usage, including pages visited, search queries, device information, and interactions with our services.

17.2 Such information may be used to improve website functionality, detect potential misuse, strengthen security, and enhance customer experience.

17.3 Any personal information collected through activity logging will be processed in accordance with our Privacy Policy and applicable laws.

18. Non-Confidential Information

18.1 Except for personal information protected by applicable laws or information expressly identified and accepted as confidential by Anti Label, feedback, suggestions, ideas, comments, and other materials voluntarily submitted to the Company may be treated as non-confidential.

18.2 By submitting such materials, users grant Anti Label a non-exclusive, royalty-free right to use, reproduce, adapt, publish, and distribute those materials for legitimate business purposes, including product development, marketing, and service improvement, to the extent permitted by applicable law.

18.3 Anti Label shall not be obligated to provide compensation for the use of such voluntarily submitted non-confidential materials unless expressly agreed otherwise.

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